Encrypted · Permission-based · End the session anytime
Download our Computer Gurus Remote Support software to let one of our technicians securely connect to your device during an agreed support session. It’s used daily by our team to provide safe, reliable help to home and business customers. Connections are encrypted, access is only possible with your permission, and you can end the session at any time.
Encrypted · Permission-based · End the session anytime
By downloading and using our support software you authorise Computer Gurus to access your device for diagnostic and support purposes during an agreed support session. Remote access sessions are only initiated with your permission and may be terminated by you at any time.
1
Download the appropriate version.
2
Run the software.
3
Contact Computer Gurus.
4
Provide your connection ID.
5
A technician connects and assists you.
Three simple ways to get help, whichever suits you best.
Fast assistance over the internet — we connect securely with your permission and fix issues without you leaving home.
A technician visits your home or business to resolve problems in person when remote help isn't enough.
Bring your device to our Tunbridge Wells office for diagnostics, repairs and upgrades — with free customer parking and friendly one-to-one assistance.
Yes. Connections are encrypted and a technician can only connect with your permission during an agreed session — and you can end it at any time.
Yes. You stay in full control and can end the remote session whenever you like.
Yes — both Intel Macs (2019 and earlier) and Apple Silicon Macs (M1/M2/M3, 2020 and later), as well as Windows PCs.
If we can't resolve it remotely, we'll arrange onsite support or invite you to our workshop for a closer look.
Call our support team today and we'll get you sorted quickly.
support@computergurus.co.uk
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